Operation Manager

1. Salon Etiquette & Grooming

• Ensure all staff maintain professional grooming standards.

• Monitor hygiene practices according to salon protocols.

• Maintain high standards of service etiquette and professional appearance.

2. Operations Management

• Supervise daily salon operations including opening and closing procedures.

• Manage client flow and appointment scheduling to ensure smooth service.

• Maintain cleanliness and hygiene standards across the salon.

3. Inventory Management

• Maintain records of skincare, makeup, tools, and gift items.

• Monitor stock levels and update inventory regularly.

• Coordinate with vendors for timely procurement of supplies.

4. Reservation & Revenue Management

• Review daily treatment reservations.

• Optimize appointment schedules to maximize revenue and staff productivity.

5. Staff Leadership & Training

• Recruit and onboard new employees.

• Provide training and coaching to maintain service quality.

• Manage staff schedules and performance.

• Address HR-related issues and ensure team coordination.

6. Financial & Sales Growth

• Monitor daily, weekly, and monthly sales performance.

• Manage operational budgets and expenses.

• Plan promotional activities to increase revenue and client retention.

7. Client Relationship Management

• Handle client inquiries, complaints, and feedback professionally.

• Ensure high levels of customer satisfaction and repeat business.

8. Brand Promotion

• Promote the salon through word-of-mouth marketing and local community engagement.

• Encourage referrals and build client loyalty.

9. Compliance & Safety

• Ensure compliance with health, safety, and licensing regulations.

• Maintain sanitation standards and operational documentation.